Help Desk

While you are using our online db easyNET application, we will provide you with technical and customer support.

If you have:

  • problems logging in to the application,
  • problems displaying the login page,
  • problems carrying out a transaction,
  • technical problems with the application functioning properly,
contact the Teleservice (at one of the numbers: 801 18 18 18, +48 12 625 80 00)
Teleservice - also provides support in using the application:
  • checking account balance,
  • carrying out transfers,
  • opening deposit accounts,
  • other questions about the service.

E-mail - the Technical Help Desk is also accessible by email.
Infoline

801 118 118
+48 12 625 81 18

Contact us

  • Find more about our financial solutions
  • Make an appointment with the Advisor
  • From 8 AM till 8 PM
Teleserwis

801 18 18 18
+48 12 625 80 00

  • Financial Operations
  • Card blocking
  • 24 h a day

Products and services
Support

Electronic banking services Guide
[PDF / 5,06 MB]
Applications and regulations
Application/Agreement for the Provision of Electronic Banking Services
[PDF / 75,19 KB]
Application for granting a User access to Electronic Banking Services
[PDF / 44,89 KB]
General Terms and Conditions Applicable to Agreements for the Provision of Electronic Banking Services.
[PDF / 115,84 KB]
Browsers
Acrobat Reader
The documents are published in the form of pdf files (Portable Document Format) in the 7.0 version. In order to read them it is necessary to use Acrobat Reader by Adobe. Freeware is available for majority of operating systems. Detailed information about Acrobat Reader and PDF files is available on Adobe.
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