Help Desk

While using Electronic Financial Centre for Business we provide professional and technical support connected with the usage of the system.

db powerNET Infoline - + 48 12 625 80 00, available from Monday till Friday, from 9.00 AM till 5.00 PM.
Help Desk, available under

All questions connected with the offer available via our Electronic Financial Centre for Business will be addressed by our Teleserwis consultants 0 801 18 18 18.

Infoline

801 118 118
+48 12 625 81 18

Contact us

  • Find more about our financial solutions
  • Make an appointment with the Advisor
  • From 8 AM till 8 PM
Teleserwis

801 18 18 18
+48 12 625 80 00

  • Financial Operations
  • Card blocking
  • 24 h a day

Products and services
Documents and support
Application/Agreement for electronic banking services via db powerNET
[PDF / 137,84 KB]
The user registry with the access the account via db powerNET together with the electronic signature specimen card
[PDF / 131,08 KB]
The user data
[PDF / 145,3 KB]
General conditions for the electronic banking services via db powerNET
[PDF / 38,14 KB]
db powerNET guide
[PDF / 3,23 MB]

Software
Java Virtual Machine - Internet Explorer
[5,07 MB]
SUN Java SE Environment
[13,16 MB]
Card reader drivers
[2,87 MB]
Installation instructions for microchip card reader - Internet Explorer
[PDF / 672,26 KB]
Installation instructions for microchip card reader - Mozilla Firefox
[PDF / 688,9 KB]
Acrobat Reader
The documents are published in the form of pdf files (Portable Document Format) in the 7.0 version. In order to read them it is necessary to use Acrobat Reader by Adobe. Freeware is available for majority of operating systems. Detailed information about Acrobat Reader and PDF files is available on Adobe.
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